FAQs
Here are some frequently asked questions FAQs
- Q: How long will it take to receive my order?
- A: Since all items are made to order, please allow 7-10 business days for production plus shipping time.
- Q: Can I customize the design on my T-shirt or plaque?
- A: Yes, we specialize in customized items! You can personalize your design by providing details during the order process.
- Q: What is your return/exchange policy?
- A: As all items are customized and made to order, we do not offer returns or exchanges unless the item is defective or there was an error in the customization.
- Q: What materials do you use for plaques?
- A: Our plaques are crafted from durable wood and acrylic, depending on your selection.
- Q: Can I see a proof of my custom designed plaque before it’s made?
- A: Yes, we provide a digital proof for approval before we begin production on custom items.
- Q: Do you offer bulk order discounts?
- A: Yes, we offer discounts on bulk orders. Please contact us for pricing details based on the quantity and complexity.
- Q: How do I contact customer service?
- A: You can reach our customer service team via email at koenencustoms@gmail.com or by filling out the contact form on our website.
- Q: Can you create custom T-shirts for our team, group, or unit?
- A: Absolutely! We can design and produce custom T-shirts for your team, group, or unit, tailored to your specific needs and preferences. Please contact us to discuss your design ideas and quantity requirements.